Rack Rank

Help

Answers to common questions. Still stuck? Email support@rackrank.com and we'll get back to you, usually within a day or two.

How do crowns work?

Each exercise at each gym has a crown for the best witnessed result. Only lifts logged while you're checked in count, and a gym partner has to witness them.

How do I check in?

Open My gym at your gym and tap Check in. You need to be within about 150 meters of the gym. Rack Rank checks your location only at that moment.

How does witnessing work?

After a new best, tap Show my code. A gym partner who watched the whole set taps the scan button, points their camera at your code, and taps “I saw it.” Codes expire after 10 minutes.

Why do I need to verify my phone to witness?

It makes sure every witness is a real person, so nobody can vouch for themselves with extra accounts. Your number is never shown to anyone.

Why wasn't my set added to the leaderboard?

Only a new best at the gym you're checked in to goes on the board. During a weekly challenge, your best set that week counts too. Every other set still saves to your history.

Why was my lift sent for review?

Lifts far beyond realistic numbers, or huge jumps over your recent best, are held until our team checks them. If it's legit, it'll be restored. If it was a typo, delete it from Recent sets on the Me tab and log it again.

How do weekly challenges and battles work?

A new challenge starts every Monday. Battles run monthly: your gym and your school face a rival in consistency, improvement, and strength. Win two of three to take the month.

How do I report someone or block them?

Tap their name on a leaderboard to open their profile, then tap Report or Block. To flag a single lift, tap it on the leaderboard.

How do I change my display name or units?

Go to the Me tab, tap the settings gear, then Profile & account or Units.

Delete your account

You can delete your account in the app, or ask us to. See how to delete your account.

Contact

Support: support@rackrank.com
Gyms, schools, and partnerships: hello@rackrank.com